Privacy policy

Privacy Policy

Last updated: October 28, 2026

This Privacy Policy explains how Supereventdecor ("we", "us", or "our") collects, uses, shares, and protects personal information when you visit www.supereventdecor.com, request a quotation, communicate with us, or otherwise use our services.

1. Personal information we collect

Depending on how you interact with us, we may collect:

  • Contact and business information: name, company name, job title, email address, telephone number, billing and shipping address, country or region, and other details you provide when requesting a quotation or contacting us.
  • Quotation and order information: products of interest, quantity, dimensions, colours, logo or customization requirements, reference images, delivery destination, requested delivery date, trade terms, message content, order status, and related communications.
  • Payment and transaction information: payment status, transaction reference, billing details, and limited payment information provided by payment processors. We do not directly store full payment card numbers.
  • Device and usage information: IP address, browser and device type, operating system, time zone, pages viewed, referring pages, searches, interactions with the Site, cookie identifiers, and similar technical information.
  • Customer support information: the information contained in emails, forms, files, photographs, or other communications you send to us.

2. How we collect information

We collect information directly from you, automatically through cookies and similar technologies, and from service providers that help us operate the Site, process quotations or orders, prevent fraud, communicate with customers, analyse Site use, advertise our products, and arrange delivery.

3. How we use personal information

We use personal information to:

  • respond to quotation requests and provide product, customization, production, shipping, and pricing information;
  • create and fulfil orders, arrange payment, production, quality inspection, shipping, customs documentation, and after-sales support;
  • communicate with you about quotations, orders, customer service requests, and changes to our services;
  • operate, secure, maintain, troubleshoot, and improve the Site;
  • detect and prevent fraud, misuse, security incidents, and unlawful activity;
  • comply with applicable legal, accounting, tax, customs, and regulatory obligations;
  • send marketing communications where permitted by law and consistent with your preferences; and
  • measure advertising and Site performance where the required consent has been obtained.

4. Legal bases for processing

Where the GDPR, UK GDPR, or similar laws apply, we process personal information on one or more of the following bases: performing a contract or taking steps at your request before entering a contract; complying with legal obligations; pursuing our legitimate interests in operating and improving our B2B business, responding to inquiries, securing our services, and preventing fraud; and your consent where required, including for certain cookies or marketing activities. You may withdraw consent at any time, without affecting processing that occurred before withdrawal.

5. How we share personal information

We may share personal information only as reasonably necessary with:

  • Shopify, which hosts and powers our online store;
  • payment processors, banks, fraud-prevention providers, and financial service providers involved in a transaction;
  • shipping carriers, freight forwarders, customs brokers, warehouses, fulfilment providers, and insurers involved in delivery;
  • email, customer-support, quotation-form, analytics, advertising, hosting, and information-technology service providers that process information on our behalf;
  • professional advisers, auditors, insurers, regulators, law-enforcement authorities, or courts when required by law or necessary to protect our rights; and
  • a buyer, successor, or relevant adviser in connection with a merger, acquisition, restructuring, financing, or sale of all or part of our business.

We do not sell personal information for money. We do not use Shopify Audiences. Some advertising or analytics activities may be considered "sharing" or "targeted advertising" under certain privacy laws; where applicable, you may exercise the rights described below.

6. International transfers

We operate from China and work with customers and service providers in multiple countries. Your information may be transferred to and processed in countries other than the country where you live. Where required, we use appropriate safeguards for international transfers, such as contractual protections or other legally recognised transfer mechanisms.

7. Cookies and similar technologies

We and our service providers use cookies, pixels, tags, log files, and similar technologies to operate the Site, remember preferences, understand Site use, prevent fraud, and, where permitted, measure or personalise advertising. You can manage non-essential cookies through any consent controls shown on the Site and through your browser settings. Blocking some cookies may affect Site functionality.

For information about cookies used by Shopify, see Shopify's Cookie Policy.

8. Behavioural advertising and marketing choices

Where enabled and permitted, we may use analytics or advertising services to understand Site use and measure campaigns. You can control advertising preferences through the relevant platform settings, browser controls, consent tools, or the Digital Advertising Alliance opt-out portal at https://optout.aboutads.info/. You may unsubscribe from marketing emails by using the unsubscribe link in the message or contacting us.

9. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including responding to inquiries, managing quotations and orders, maintaining business and tax records, resolving disputes, enforcing agreements, and complying with law. Retention periods vary according to the type of information and applicable requirements. When information is no longer required, we delete it or anonymise it where reasonably practicable.

10. Security

We use reasonable administrative, technical, and organisational measures designed to protect personal information. However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security.

11. Your privacy rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, restriction of, or portability of your personal information; to object to certain processing; to withdraw consent; or to opt out of certain targeted advertising or sharing. We may need to verify your identity before completing a request. You may also use an authorised agent where permitted by law.

We do not engage in fully automated decision-making that produces legal or similarly significant effects about you. Shopify and other service providers may use limited automated tools for fraud and security purposes.

To exercise your rights, email raymond@super-edisplay.com. You may also complain to the data-protection authority in your country or region.

12. Children

The Site is intended for business users and is not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.

13. Third-party links

The Site may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for those practices.

14. Changes to this Policy

We may update this Privacy Policy to reflect changes to our practices, technology, legal requirements, or services. We will post the updated version on this page and revise the "Last updated" date.

15. Contact us

For privacy questions, complaints, or rights requests, contact:

Supereventdecor
Email: raymond@super-edisplay.com
Mailing address: Unit 113, No. 2, Malong Road, Huli District, Xiamen, Fujian, China